Returns & Refunds

We want you to order with confidence.

We take care in selecting, checking and packing every Sunnah Store order.

If something isn’t right, we’re here to help. Below you’ll find everything you need to know about returns, damaged items and refunds.

Changed Your Mind?

Returning an unwanted order

If you change your mind about an eligible online purchase, please contact us within 14 days of receiving your order to let us know you wish to return it.

After notifying us, you will have a further 14 days to send the eligible item back.

Returned products should be:

Unused
In their original condition
In their original packaging
Complete with any accessories or components supplied
Appropriately packaged for the return journey

Start a Return →

Miswak & Hygiene

Please check your Miswak before opening the individual seal.

Miswak is an oral-care product and each Sunnah Store Miswak is individually sealed.

Where an item is sealed for health or hygiene reasons and is not suitable for return once unsealed, change-of-mind cancellation rights may no longer apply after that seal has been opened.

For this reason, please inspect the product and packaging before opening the individual Miswak seal.

This does not affect your statutory rights if an item is faulty, damaged, not as described or otherwise does not meet the standards required by law.

If you’re unsure whether your item is eligible for return, please contact us before sending it back.

Miswak Scissors & Accessories

Returning an accessory

Eligible unused accessories can be returned within the return period above.

Please return the item in its original condition and with any packaging or components supplied with it.

If an accessory has been used, damaged after delivery or handled beyond what is reasonably necessary to inspect it, this may affect the amount we are able to refund.

Damaged, Faulty or Incorrect Orders

Something isn’t right? Tell us.

If your order:

Arrives damaged
Contains the wrong product
Is faulty
Is not as described
Arrives with compromised packaging or an unexpected product-quality issue

please contact us as soon as reasonably possible.

Include:

Your order number
Your name
A short description of the problem
Clear photographs where relevant

Please do not dispose of the product or packaging until our team has had an opportunity to review the issue.

We’ll assess the problem and arrange the appropriate resolution.

Report a Problem →

Natural Variation in Miswak

A natural product will naturally vary.

Miswak comes from a plant rather than a factory mould.

Natural differences in characteristics such as:

Colour · Thickness · Shape · Texture

can occur between individual sticks and do not necessarily indicate a fault.

Green colouring can sometimes appear at the exposed end if Miswak has been left outside refrigeration or exposed to hot, dry conditions. In this situation, trim away the affected end, rinse the Miswak with water and prepare a fresh working end. Keep Miswak away from direct sunlight and excessive heat.

Sunnah Store works to maintain a consistent quality standard while respecting the natural variation of the product.

If you believe the condition of your Miswak goes beyond normal natural variation, please contact us and we’ll be happy to review it.

How to Make a Return

1 — Contact us

Let us know you would like to make a return and provide your order number.

2 — We’ll provide the return instructions

Please do not send an item back without following the return instructions provided.

3 — Pack the item securely

The product should be appropriately protected for its return journey.

4 — Send your return

For change-of-mind returns, the cost of returning the item is [CONFIRM SUNNAH STORE POLICY].

If we have supplied a faulty, damaged or incorrect product, we will explain the appropriate return arrangements.

Start a Return →

Refunds

When will I receive my refund?

Once an eligible return has been received and checked, we’ll process the applicable refund back to your original payment method.

Where cancellation rights apply, refunds will be made within the timeframe required by law.

If you paid for standard delivery on the original order, the applicable standard-delivery charge will also be refunded where required.

If you chose a more expensive delivery service than our standard option, any delivery refund may be limited to the cost of our standard delivery service.

Your bank or payment provider may take additional time to show the refund in your account after it has been processed.

Subscription Orders

Need to change a future delivery?

Returning an order and changing your subscription are separate things.

If you want to:

Skip your next delivery
Change your delivery frequency
Pause your subscription
Update your details
Cancel future subscription deliveries

please use:

Manage My Subscription →

If a subscription order has already been processed or dispatched and you have a problem with that particular delivery, please contact us.

For full information about recurring payments and cancellation of the subscription itself, see:

Subscription Terms →

Exchanges

Can I exchange an item?

Recommended launch approach:

We do not currently offer direct exchanges.

If an eligible item is being returned because you have changed your mind, the simplest option is to return it in accordance with this policy and place a new order for the item you would prefer.

If we’ve sent the wrong product or there is a fault with your order, please contact us rather than placing another order.

Returns FAQ

How long do I have to change my mind?

For eligible online purchases, please tell us within 14 days of receiving your order that you wish to cancel and return it.

You then have a further 14 days to send the item back.

Can I return an opened Miswak?

Because Miswak is an individually sealed oral-care product, change-of-mind returns may not be available once a health or hygiene seal has been opened where the applicable legal exception applies.

This does not affect your rights if the product is faulty, damaged or not as described.

What if my Miswak looks different from the photograph?

Miswak is a natural plant product, so differences in colour, thickness, shape and texture are normal.

If you believe there is a genuine condition or quality problem, contact us with photographs and we’ll review it.

What if my order arrives damaged?

We’ll review the issue and arrange the appropriate resolution.

Who pays for the return?

For a change-of-mind return, [CONFIRM POLICY].

Where an item is faulty, damaged or incorrect, please contact us first and we’ll advise you on the appropriate return arrangements.

How will my refund be paid?

Approved refunds are normally returned to the original payment method used for the purchase.

Need help with an order?

If you’re unsure whether your item can be returned or something isn’t right with your order, contact our team before sending anything back.