Delivery

Simple, reliable delivery.

We want receiving your Sunnah Store order to be as straightforward as buying it.

Below you’ll find everything you need to know about delivery times, costs and subscription deliveries.

UK Delivery

Delivery options

One-off orders under £20 — £1.99
One-off orders £20+ — FREE
Miswak subscriptions — FREE

Standard UK delivery

Estimated delivery: [CONFIRM DELIVERY TIMEFRAME]

Orders are normally dispatched within [CONFIRM DISPATCH SLA].

When will my order be dispatched?

From our store to your door

We carefully prepare and pack every Sunnah Store order before dispatch.

Orders placed before [CONFIRM CUT-OFF TIME] on a working day will normally be dispatched [CONFIRM SLA].

Orders placed on weekends or public holidays will be processed on the next applicable working day.

Once your order has been dispatched, we’ll send you a confirmation email.

Your dispatch confirmation will include your tracking information where available.

Subscription Delivery

Fresh Miswak, delivered when you need it.

Standard delivery is included with Sunnah Store Miswak subscriptions.

Your order will be dispatched according to the delivery schedule you selected when subscribing.

Need your next delivery later?

Skip a delivery
Change your delivery frequency
Pause your subscription
Update your delivery details
Cancel your subscription

Manage My Subscription →

Changing Your Delivery Address

Need to change where we’re sending your order?

Please update your delivery address as soon as possible.

For subscription orders, changes should be made before your next order is processed.

Once an order has entered fulfilment or has been dispatched, we may not be able to change the delivery address.

Manage My Subscription →

Delays

Occasionally deliveries take longer than expected.

Delivery estimates are not guarantees, and delays can sometimes occur due to circumstances outside our control, including carrier disruption, severe weather and particularly busy periods.

If your order has not arrived within [CONFIRM LOST-PARCEL TIMEFRAME], please contact us and we’ll look into it for you.

Lost or Damaged Orders

Something gone wrong?

If your order arrives damaged, or you believe it has been lost in transit, please contact us with your:

Order number
Name
Delivery address
Details of the issue
Photographs where relevant

We’ll review the issue and help resolve it as quickly as reasonably possible.

Where Do We Deliver?

United Kingdom

We currently deliver to [CONFIRM EXACT TERRITORIES].

England
Scotland
Wales
Northern Ireland
Scottish Highlands & Islands
Isle of Man
Channel Islands

International delivery

International delivery is not currently available.

We’re working towards making Sunnah Store available to customers in more countries in the future.

Join the Sunnah Store community to hear when international delivery becomes available.

Delivery FAQs

How much is delivery?

Standard delivery is £1.99 for one-off orders under £20.

One-off orders of £20 or more qualify for free standard delivery.

Standard delivery is included with Miswak subscriptions.

How long does delivery take?

Orders normally arrive within [CONFIRM TIMEFRAME] after dispatch.

How will I know when my order has been dispatched?

We’ll send you a dispatch confirmation by email once your order is on its way.

Is delivery free with a subscription?

Yes. Standard delivery is included with eligible Sunnah Store Miswak subscriptions.

Can I change my delivery address?

Yes, provided your order has not already entered fulfilment or been dispatched.

Subscription customers should update their details before the next order is processed.

What should I do if my order hasn’t arrived?

If your order has not arrived within [CONFIRM TIMEFRAME], contact us with your order number and we’ll investigate.

Still need help?

If you have a question about an existing order or delivery, our team will be happy to help.