Manage your subscription
Need to change your next Miswak delivery?
You can manage your subscription online whenever you need to.
Use your subscription account to:
- Skip an upcoming delivery
- Change your delivery frequency
- Change your next delivery date
- Pause your subscription
- Update your delivery address
- Update your payment details
- Cancel your subscription
MANAGE MY SUBSCRIPTION
Simple to manage. No need to contact us to make changes.
How It Works
1 — Open your subscription account
Use the email address associated with your Sunnah Store subscription.
2 — Choose what you want to change
Skip, pause, change your schedule, update your details or cancel.
3 — Save your changes
Changes made before your next order is processed will apply to your upcoming delivery where possible.
MANAGE MY SUBSCRIPTION
Common Changes
Skip my next delivery
Already have enough Miswak?
Skip your upcoming delivery and continue again afterwards.
Change my frequency
Need Miswak sooner or less often?
Change your delivery schedule to better suit your usage.
Pause my subscription
Not ready for another delivery for a while?
Pause your subscription and resume when you’re ready.
Change my address
Moved house or want your next delivery somewhere else?
Update your delivery details before your next order is processed.
Update my payment method
Need to use a different card or payment method?
Update your payment details securely through your subscription account.
Cancel my subscription
You can cancel future subscription renewals online.
Cancelling stops future recurring orders but does not automatically cancel an order that has already been processed.
Manage My Subscription →
Upcoming Orders
Need to make a change to your next delivery?
Please make changes before your upcoming subscription order is processed.
Once an order has already entered fulfilment or been dispatched, some changes may no longer be possible.
If an order has already been processed and you need help, please contact us.
Contact Us →
Order Problems
Is there a problem with a delivery you’ve already received?
Subscription management is for future orders.
If an existing order:
- Hasn’t arrived
- Arrived damaged
- Contains the wrong item
- Has a product-quality issue
- Needs to be returned
please visit:
Delivery →
Returns & Refunds →
Contact Us →
Subscription FAQ
How do I access my subscription?
Use the Manage My Subscription button and sign in using the email address associated with your subscription.
Can I skip my next delivery?
Yes. Where your next order has not yet been processed, you can skip an upcoming delivery through your subscription account.
Can I change how often my Miswak arrives?
Yes. You can select from the available delivery frequencies in your subscription account.
Can I pause my subscription?
Yes. You can pause your subscription and resume it when you’re ready.
Can I change my delivery address?
Yes. Update your address before your next subscription order is processed.
If the order has already entered fulfilment or been dispatched, we may not be able to redirect it.
Can I change my payment details?
Yes. Payment details can be updated securely through your subscription account where supported by our subscription provider.
Can I cancel my subscription?
Yes.
You can cancel future recurring subscription orders through your subscription account.
There is no need to contact us simply to cancel a flexible subscription.
What happens if I’ve already been charged?
If your next order has already been processed, cancelling your subscription will stop future renewals but will not automatically cancel that order.
For help with an already processed order, please contact us.
Subscription Terms
Looking for information about recurring payments, cancellations, pricing or your subscription agreement?
Read Subscription Terms →
Still need help?
If you’re unable to access your subscription account or something isn’t working as expected, our team will be happy to help.
Contact Us
Please include the email address associated with your subscription and your order number where available.