At Sunnah Store, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.
Returns
You have the right to return eligible items within 14 days of receiving your order.
To be eligible for a return, items must:
Be unused and in their original, sealed packaging.
Be in the same condition in which they were received.
Be accompanied by proof of purchase.
Due to hygiene and safety reasons, we cannot accept returns of any products that have been opened, used, or where the protective packaging or seal has been broken, unless the item is faulty or supplied incorrectly.
Before returning any item, you must contact us at [email protected] to request a return. Returns sent without prior authorisation may not be accepted.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty, or you have received the wrong item, please email [email protected] within 48 hours of delivery.
Please include:
Your order number.
Your full name.
A description of the issue.
Clear photographs of the product and packaging where possible.
Once reviewed, we’ll arrange an appropriate resolution, which may include a replacement, exchange, or refund.
Refunds
Once your returned item has been received and inspected, we’ll notify you of the outcome by email.
If your refund is approved, it will be processed to your original payment method. Depending on your payment provider, funds may take 5–10 working days to appear in your account.
Original delivery charges are only refunded where required under applicable consumer law.
Subscription Orders
You may cancel your subscription at any time before your next renewal date to prevent future payments.
If a subscription order has already been processed or dispatched, it cannot be cancelled for that shipment. Future recurring orders will not be charged once your subscription has been cancelled.
Return Shipping
If you are returning an item because you have changed your mind, you are responsible for the cost of returning it.
If the return is due to our error, or because the item is faulty, damaged, or incorrect, we will cover any reasonable return postage costs or provide a prepaid return method where appropriate.
Contact Us
For all refund requests, returns, exchanges, or order issues, please contact us at:
Email: [email protected]
To help us resolve your enquiry as quickly as possible, please include your order number and a brief description of the issue.