Last updated: [DATE]
At Sunnah Store, we take the privacy of our customers and visitors seriously.
This Privacy Policy explains how we collect, use, store and share personal information when you:
- Visit the Sunnah Store website
- Create an account
- Place an order
- Start or manage a subscription
- Join our mailing list
- Contact us
- Interact with our customer-service channels
- Take part in a promotion, review or survey
- Apply to work or partner with Sunnah Store
It also explains the rights you may have in relation to your personal information.
1. Who We Are
Sunnah Store is operated by:
Legal business name: [CONFIRM LEGAL ENTITY]
Trading name: Sunnah Store
Registered/business address: [INSERT ADDRESS]
Company number: [INSERT IF APPLICABLE]
Email: [PRIVACY / CUSTOMER SERVICE EMAIL]
For data-protection purposes, [LEGAL ENTITY] is the controller of the personal information described in this Privacy Policy unless stated otherwise.
2. Information We May Collect
Identity and contact information
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
Order and transaction information
- Products purchased
- Order value
- Order history
- Delivery information
- Returns and refunds
- Discounts or promotional codes used
- Payment status
Subscription information
- The product or quantity selected
- Delivery frequency
- Subscription status
- Upcoming orders
- Skips or pauses
- Cancellation
- Subscription payment status
Marketing preferences
- Whether you have chosen to receive marketing
- The types of marketing you receive
- When you subscribed
- When you unsubscribed
- Your communication preferences
Website and technical information
- IP address
- Device type
- Browser type
- Operating system
- Website activity
- Pages viewed
- Referral source
- Approximate location derived from technical information
- Cookie and similar technology identifiers
Account information
If you create or use a customer account, we may process information associated with that account, including your contact details, order history and account preferences.
Communications
When you contact us, we may retain information contained in:
- Contact forms
- Emails
- WhatsApp messages
- Customer-service conversations
- Complaints
- Returns or product-quality enquiries
Where relevant, this may also include photographs or documents you choose to send us.
Reviews, surveys and feedback
If you leave a review, respond to a survey or provide feedback, we may process the information you choose to provide.
Business and partnership information
If you contact Sunnah Store regarding wholesale, retail, mosque partnerships, creators, affiliates or other commercial relationships, we may process:
- Your name
- Business or organisation name
- Job title
- Business contact information
- Details of your enquiry or application
3. How We Collect Your Information
Directly from you
For example, when you:
- Place an order
- Subscribe
- Complete a form
- Contact us
- Join our mailing list
- Create an account
- Leave a review
- Apply to become a partner
Automatically
Some information may be collected when you browse or interact with our website through cookies and similar technologies.
From service providers
We may receive information from organisations that help us operate Sunnah Store, such as payment providers, delivery companies, e-commerce platforms and technology providers.
From partners or referral sources
Where appropriate and lawful, we may receive information relating to referrals, affiliate activity, promotions or business partnerships.
4. How We Use Your Information
To process and fulfil orders
We use information such as your name, address and order details to:
- Process your purchase
- Take payment
- Pack and dispatch your order
- Send order confirmations
- Provide delivery updates
- Deal with returns and refunds
Lawful basis: Performance of a contract and, where applicable, compliance with legal obligations.
To provide and manage subscriptions
- Create your subscription
- Process recurring orders
- Manage delivery frequency
- Allow skips or pauses
- Process subscription changes
- Process cancellations
- Communicate about upcoming subscription orders
Lawful basis: Performance of a contract and compliance with applicable legal obligations.
To provide customer service
- Respond to questions
- Resolve delivery issues
- Handle returns
- Investigate complaints
- Review product-quality concerns
- Provide subscription support
Lawful basis: Performance of a contract, legitimate interests and compliance with legal obligations, depending on the circumstances.
Our legitimate interest is in providing effective customer support and protecting the quality and reputation of Sunnah Store.
To improve our products and services
- Understand customer needs
- Improve the website
- Improve products
- Improve packaging
- Identify common problems
- Develop new services
- Improve the customer experience
Lawful basis: Legitimate interests.
Our legitimate interest is in operating and improving Sunnah Store as an effective and commercially sustainable business.
To prevent fraud and protect our business
- Detect suspicious transactions
- Prevent fraud
- Protect our website and systems
- Enforce our terms
- Establish or defend legal claims
Lawful basis: Legitimate interests and, where applicable, legal obligations.
To meet legal and regulatory requirements
- Accounting
- Tax
- Consumer law
- Data protection
- Fraud prevention
- Regulatory requirements
- Legal claims
Lawful basis: Legal obligation and legitimate interests where appropriate.
5. Marketing Communications
If you sign up to receive marketing from Sunnah Store, we may send you information about:
- Sunnah education
- New products
- Product launches
- Restocks
- Subscription offers
- Ramadan and Eid collections
- Promotions
- Other Sunnah Store news
Where required, we will only send electronic marketing where we have the appropriate consent or another lawful basis permitted by applicable marketing rules.
You can stop receiving marketing at any time by:
- Using the unsubscribe link in an email
- Changing your communication preferences where available
- Contacting us
Unsubscribing from marketing will not stop essential service messages relating to your orders or subscriptions.
6. Cookies & Similar Technologies
Our website may use cookies and similar technologies for purposes such as:
- Keeping the website functioning
- Remembering your shopping basket
- Remembering preferences
- Understanding website performance
- Measuring website traffic
- Analytics
- Advertising and attribution
- Fraud prevention and security
Where consent is legally required, relevant cookies and similar technologies will not be used until you have made your choice.
You can manage your preferences using our cookie controls.
For more information, see our:
Cookie Policy →
7. Who We May Share Information With
We may share personal information with carefully selected organisations where necessary to operate Sunnah Store.
E-commerce and website providers
Providers that host or help operate our online store.
Payment providers
Organisations that securely process customer payments and recurring subscription payments.
Delivery and fulfilment providers
Couriers, postal operators and fulfilment partners responsible for getting your order to you.
Subscription service providers
Technology providers that help administer recurring orders and customer subscription management.
Email, CRM and marketing providers
Services used to manage customer communications, marketing preferences and customer relationships.
Analytics and advertising providers
Where permitted, we may work with providers that help us understand website performance, measure campaigns or advertise Sunnah Store.
Customer-service and communications providers
This may include providers that support email, forms, messaging or WhatsApp-based customer service.
IT, hosting and security providers
Companies that provide cloud infrastructure, cybersecurity, data storage or other technology services.
Professional advisers
Such as accountants, insurers, lawyers and other professional advisers where necessary.
Government, regulatory and law-enforcement bodies
Where disclosure is legally required or reasonably necessary to protect our rights or the rights of others.
Business transfers
If Sunnah Store or part of its business is sold, reorganised, merged or transferred, relevant personal information may form part of that transaction subject to applicable law.
We require service providers handling personal information on our behalf to use it only for authorised purposes and to protect it appropriately.
[CONFIRM BEFORE PUBLISHING: Sunnah Store does not sell customers’ personal information.]
8. International Data Transfers
Some of the technology and service providers we use may process or store personal information outside the United Kingdom.
Where this involves an international transfer subject to UK data-protection requirements, we take steps to ensure an appropriate lawful transfer mechanism or safeguard is in place.
Depending on the destination and provider, this may include:
- UK adequacy regulations
- Approved contractual safeguards
- Other legally permitted transfer mechanisms
You can contact us if you would like further information about the safeguards relevant to your personal information.
9. How Long We Keep Your Information
We do not intend to keep personal information for longer than necessary.
How long we retain information depends on factors including:
- Why the information was collected
- Whether you still have an account or subscription
- Whether we need it to provide a service
- Legal, accounting or tax requirements
- Fraud-prevention needs
- Customer-service requirements
- Whether a complaint or legal claim is ongoing
Order and transaction records
These may be retained for the period required to meet accounting, tax, legal and consumer-protection obligations.
Customer-service records
These are retained for as long as reasonably necessary to deal with enquiries, complaints, product issues and related records.
Marketing information
Marketing preferences may be retained until you withdraw consent, unsubscribe or we otherwise no longer require the information.
We may retain a limited suppression record after you unsubscribe so that we can respect your request not to receive future marketing.
Account and subscription information
Information may be retained while your account or subscription remains active and for an appropriate period afterwards where required for legal, operational or record-keeping purposes.
When information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.
10. How We Protect Your Information
We use appropriate organisational and technical measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
Access to personal information should be limited to people and service providers who reasonably need it for their role.
No internet-based service can be guaranteed to be completely secure, but we take reasonable steps to protect the information entrusted to us.
11. Your Data-Protection Rights
Right of access
You may ask for a copy of personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete information.
Right to erasure
In certain circumstances, you may ask us to delete your personal information.
Right to restrict processing
In certain circumstances, you may ask us to restrict the way we use your information.
Right to data portability
In certain circumstances, you may have the right to receive information in a portable format or have it transferred to another organisation.
Right to withdraw consent
Where we rely on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
Right to object
You have the right to object to the use of your personal information for direct marketing at any time.
You may also have the right to object to certain other processing based on legitimate interests.
If you would like to exercise a data-protection right, contact us at:
[PRIVACY EMAIL]
We may need to ask for reasonable information to confirm your identity before fulfilling certain requests.
12. Automated Decision-Making
Recommended wording if true at launch:
Sunnah Store does not currently make decisions about customers that produce legal or similarly significant effects based solely on automated processing.
If this changes, we will update this Privacy Policy and provide any information required by law.
13. Children’s Privacy
Sunnah Store’s website and online store are not specifically directed at children.
We do not knowingly seek to collect personal information from children where parental or guardian involvement would be required by law.
If you believe a child has provided personal information to us inappropriately, please contact us.
14. Third-Party Websites
Our website may contain links to websites, services or social-media platforms operated by other organisations.
Those organisations have their own privacy practices and policies.
Sunnah Store is not responsible for how third parties process information after you leave our website.
We encourage you to review their privacy information where appropriate.
15. Data-Protection Complaints
If you have concerns about how Sunnah Store has handled your personal information, please contact us first so that we have the opportunity to investigate.
Email: [PRIVACY EMAIL]
Please include enough information for us to understand your concern and investigate it properly.
We will acknowledge and handle data-protection complaints in accordance with applicable data-protection law.
If you remain dissatisfied, you may also have the right to raise your concern with the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
Information Commissioner’s Office
Further information about making a complaint is available through the ICO.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our business
- Changes to the website
- New products or services
- New technology providers
- Changes in the way we use information
- Changes to legal or regulatory requirements
The latest version will always be published on this page.
Where appropriate, we may also notify customers of significant changes.
17. Contact Us About Privacy
If you have a question about this Privacy Policy or how Sunnah Store uses your personal information, please contact:
[LEGAL ENTITY]
Trading as Sunnah Store
Address: [INSERT]
Email: [PRIVACY EMAIL]
Company number: [INSERT IF APPLICABLE]
Contact Us →